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Topic: 750 ADDITIONAL FLIGHT ATTENDANT FURLOUGHS
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Adnan ILyas
Post Captain
Member # 115
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posted
Marky: Just to add to your very accurate post. AA was in bed with the unions when it came to fencing off the TWA employees into STL. They basically felt they could save money on the short term never realizing the fact that the economy was already sliding and 911 push it over the edge. This failure on the part of AA management to save a nickel has cost them dearly. Here is what I mean. It is a proven fact, mentioned by the company's own stats that the STL hub and hence the TWA employees were alot more produtive than their counter parts at AA, even after the change over to AA workrules. In fact later AA wanted to exploit that but because of their own short sightedness they couldn't because of their failure to support the TWA employees during the integration. Now when the economy slides even further and more furloughs are needed, the only way AA can shed fat is by getting rid of their most productive employee group because of the integration. So they have no choice now but to park TWA aircraft and layoff TWA people. meanwhile the overstaffing is on the AA side all along, and the company has admitted that several times. It's amazing to me that during the integration we constantly heard from the AA unions that we at TWA have no career expectations, that we deserved what we got because we didn't leave a failed carrier. In fact many of them even made references to us being equal to the likes of Air Tran etc. Now AA's stock is $2.70, and the mighty have fallen flat on their faces, I don't see any of them leaving, in fact what I hear is how they have to save the company at all cost, how ironic is that. Especially when Air Tran is now doing a hell of lot better than AA. This is exactly what the TWA employees tried to tell the AA unions, in this industry it's a matter of luck where you end up because you might be on top now, but no one knows where you will be in ten years. Good luck to us all.Teeway
Posts: 384
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L1011Ret
Post Captain
Member # 1792
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posted
Almirante quotes Kasher in his arbitration award, "As noted above, the contractual language and the bargaining history does not disclose that there was any guarantee for AA's TWU-represented employees that there would be additional work apportunities created for them by the acquisition and integration, nor does the language dictate that Americans's TWU-represented employees benefit at the expense of the IAM-represented workforce". That rule is fundamental in combining workforces but apparantly does not apply to Pilot and F/As unions at APA who seem to forget the fundamentals of unionism and the humanistic premises they were established upon.
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B-757-200
Post Captain
Member # 430
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posted
quote: Originally posted by Almirante: "As noted above, the contractual language and the bargaining history does not disclose that there was any guarantee for AA's TWU-represented employees that there would be additional work apportunities created for them by the acquisition and integration, nor does the language dictate that Americans's TWU-represented employees benefit at the expense of the IAM-represented workforce".So APFA has benefited at the expense of the IAM represented F/A's.
You're forgetting that the TWU is a REAL, affiliated union; APFA/APA don't even come close to resembling one. Very shortly, they'll both be broke. Long live the TWU, for all is faults, took the AFL-CIO's advice and went to ARBITRATION. Why did'nt the other unions want that? Why, that would be FAIR! They'll be paying for it shortly, as will AA.
Posts: 1278 | From: Los Angeles,Ca,USA
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aa777
Post Captain
Member # 639
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posted
You all can sit by your little camp fire and dream of stealing seniority, while the rest of us have bigger fish to fry. While it must be so exciting for you to dream of getting the days off you want, you might want to notice that a big storm is approaching. One that if not prepared for could take us all out.
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HAWKMAN
Post Captain
Member # 2039
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quote: Originally posted by aa777: You all can sit by your little camp fire and dream of stealing seniority, while the rest of us have bigger fish to fry. While it must be so exciting for you to dream of getting the days off you want, you might want to notice that a big storm is approaching. One that if not prepared for could take us all out.
When presented with the facts, such as Marky posted, is that the best you can do? IgnorAAnce and AArogance are a deadly combination. APFA and APA will soon learn their lessons, and their memberships will pay.
As far as "stealing seniority," let's see, who stole whos? You are working and I am not. You are flying our routes, and we are not. You are taking advantage of our assets, and we are not. You are being trained to fly OUR Aircraft, while we are furloughed. So please save your sactimonious, self righteous, bull sh&t self justifications, and 'fess up to what really happened. RAPE. Pure and simple. Mrs. Hawkman (CeeHawk) Edited for typo. Sorry. [ 02-25-2003: Message edited by: HAWKMAN ] [ 02-25-2003: Message edited by: HAWKMAN ]
Posts: 248 | From: SRQ
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aa777
Post Captain
Member # 639
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I think the saying goes something like - you can't rape the willing. Routes, aircraft and yes even the employees were bought. They no longer belong to you or anyone associated with TWA. AA now owns and utilizes the aircraft and routes as it see's fit. With the exception of a handful of commuters the STL base is not desirable to many at AA. However the many AA bases seem to be what the TWA'ers have their eyes on.
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donuway
Post Captain
Member # 803
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posted
Jeff,Sometimes we think so alike it's scary. I have been wondering the same thing as of late. 2 years since the 2 Great Airlines,,,,,,. Seems more like it's now "One screwed up airline, and we hope we have a future" How did a TWA less KARABU and wacko aircraft leases + the great money machine that was AA turn into this mess? I have said this before,,,In my Industry,,I have seen tons of mergers and buyouts. Most have failed. One VERY well run comany was successful at sucking up a loser and turning out a winner. In the Mid 90s, even THEY were almost closed down by a poorly planned buyout. MOST of the time, when a loser and winner got together , the combination was a loser. Every once in a while, two LOSERS tried to combine and make a go of it. I don't remember ANY of those concoctions working. At BK time we are pretty sure TWA was losing money, but if you took away the previously mentioned items, they should have been making money. Was AAs P&L in the red at time of the buyout? If it was, who was the real money maker, right after BK? We may never know. Don
Posts: 414 | From: St. Louis, Mo
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webmoonchild
Post Captain
Member # 1477
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posted
Of course hindsight is 20/20 and knowing what we all know now maybe an independent TWA would have saved a lot of AMR bashing. I don't see anyone celebrating the loss of jobs on either side of the fence. Of course I'm not lifting up many rocks in cool damp places either. At LLC obviously things are devastated but nobody is jumping for joy. Everyone knows that the next job lost could be their own. Somewhere Osama bin Laden is laughing his ass off at us because we're buying duct tape and kicking Saddam Hussein's ass, watching missiles fly out of North Korea and the world economy going down the crapper. Children are not getting their education budgets funded nor are municipalities getting the funds promised for "Homeland Security". "Damn the torpedoes, full speed ahead" isn't making it. In the end, we are all dead.
Posts: 141 | From: MIA
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aa777
Post Captain
Member # 639
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posted
quote: Originally posted by HAWKMAN: Like our JFK base that was closed? Like our sattilites in BOS, ATL, DCA, LAX, FLL, ORD, MCI, SAN, SFO, MSP and TPA? Rape is rape. Don't even try to justifiy it. Mrs. HAwkman (CeeHawk)
Unfortunatley your company (TWA) FAILED. Its silly to expect AA to operate like your failed company. A business deal was made with the expectations that it would be beneficial to both parties. Events and the sour economy have changed all that. Who knows whats going to turn out. Maybe this will all turn around and everyone will eventually be recalled. Maybe not. Our friends at US and UA are in a lot worse shape then us right now. I would guess that they would maybe love to be in your shoes right now.
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L1011Ret
Post Captain
Member # 1792
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posted
Sorry, but I think the post "I think the saying goes something like - you can't rape the willing."; is out of line.
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HAWKMAN
Post Captain
Member # 2039
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posted
quote: Originally posted by aa777:
... Our friends at US and UA are in a lot worse shape then us right now. I would guess that they would maybe love to be in your shoes right now.
Love to be in MY shoes? You are kidding, right? How high are you? I am FURLOUGHED because my job was stolen! Might want to check your reading comprehension. But then again, it is in the high 70s, no snow or ice. My shoes might not be that bad a place to be. Mrs. Hawkman (CeeHawk) [ 02-25-2003: Message edited by: HAWKMAN ]
Posts: 248 | From: SRQ
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aa777
Post Captain
Member # 639
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posted
quote: Originally posted by B-757-200:
"Stealing"? You mean what AA has been doing all along with jobs that DON'T belong to them, right? As far as being a 'failure', AA is going to be bankrupt soon as well, and then guess what will happen? 1113 filing to abrogate CBAs, then 20-30% pay cuts. Can you handle that? Better get ready, it will happen.
How can AA be stealing jobs that don't belong to them when they bought the assets of the now defunct TWA? They bought the jobs, they can do what they want with them. I think you fail to realize that TWA is dead. And if AA fails well then we will have to handle things as they come. Since you seem to be so enlightened about whats going to happen next why all the surprise about how things are going now?
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TWA Fan 1
Post Captain
Member # 1926
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posted
quote: Originally posted by aa777:
How can AA be stealing jobs that don't belong to them when they bought the assets of the now defunct TWA? They bought the jobs, they can do what they want with them. I think you fail to realize that TWA is dead.
aa777, Independently of AA's financial woes, it is not accurate to say that AA bought the jobs and "can do what they want with them." For TWA employees in collective bargaining units, there are Federal legal protections, even if the TWA collective bargaining agreements did not carry over to AA. These protections are written into Federal labor law and there is a lengthy precedent in the transportation industry going back to the days of the railroads, in which union employees in acquired companies are protected as a group. And by the way, these legal protections apply regardless of any seniority agreements that may have been hashed out or not between TWA and AA unions representing similar categories of employees (pilots, mechanics, etc.)
Posts: 400 | From: Brooklyn, NY
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L1011Ret
Post Captain
Member # 1792
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posted
Leave us not forget the immortal words of B. White of the APA, "we f**ked you because we could." Rape?
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aa777
Post Captain
Member # 639
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posted
quote: Originally posted by TWA Fan 1:
aa777, Independently of AA's financial woes, it is not accurate to say that AA bought the jobs and "can do what they want with them." For TWA employees in collective bargaining units, there are Federal legal protections, even if the TWA collective bargaining agreements did not carry over to AA. These protections are written into Federal labor law and there is a lengthy precedent in the transportation industry going back to the days of the railroads, in which union employees in acquired companies are protected as a group. And by the way, these legal protections apply regardless of any seniority agreements that may have been hashed out or not between TWA and AA unions representing similar categories of employees (pilots, mechanics, etc.)
Your right, thanks for the accuracy check. However my point is that if AA wants to shut down a base they have the right to do it. If AA wants to fly a 767 to lgw from stl they can do it. Any route that used to be flown by TWA is now owned by AA and they can dictate which base flys it. AA makes the schedule not APFA. Closing JFK(TW) since we already had a JFK base made sense. Closing the old TW satalite bases was right thing to do since AA doesn't operate like that. I hardly consider these items the equivalent of being raped. At the time of the buyout the flight attendants received a raise and DOH for benefits and vacation. Anyone who came from a bankrupt carrier would think this is far from being raped. The fact is that they worked with a company(TWA) that sent them down a road of no return. If it wasn't for AA there probably would be more TW'ers on the street right now.
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TWA Fan 1
Post Captain
Member # 1926
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posted
quote: Originally posted by aa777:
Your right, thanks for the accuracy check. However my point is that if AA wants to shut down a base they have the right to do it. If AA wants to fly a 767 to lgw from stl they can do it. Any route that used to be flown by TWA is now owned by AA and they can dictate which base flys it. AA makes the schedule not APFA. Closing JFK(TW) since we already had a JFK base made sense. Closing the old TW satalite bases was right thing to do since AA doesn't operate like that. I hardly consider these items the equivalent of being raped. At the time of the buyout the flight attendants received a raise and DOH for benefits and vacation. Anyone who came from a bankrupt carrier would think this is far from being raped. The fact is that they worked with a company(TWA) that sent them down a road of no return. If it wasn't for AA there probably would be more TW'ers on the street right now.
Whether or not TWAers are better off with AA than any other hypothetical situation is an idle exercise in guessing.
As far as the closing of bases, flying a 767 lgw to stl, satellite bases closures, you are absolutely right. AA owns the operation and, so long as they are acting in accordance with the law, it is their business to run as they see fit. No argument there from me even if it is a painful thing for the TWA family (no criticism of AA implied here by the way). As you have accurately pointed out, there is no more TWA, except for a few lawyers in St Louis handling the liqiuidation. Let's just hope that AA can turn around and thrive for everybody's sake.
Posts: 400 | From: Brooklyn, NY
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TWA Fan 1
Post Captain
Member # 1926
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posted
quote: Originally posted by donuway:
I totally agree with you about STLs outstanding hub location. Next time you connect here,,how about taking a longer layover, leave the airport, and go stimulate our local economy a bit Don
Don, As far as stimulating the local economy, a couple of remarks. As I have pointed out a couple of times, I flew TWA through STL hundreds of times. I was never late even five minutes once. Not a single time. Therefore, I never missed my connection. I guess you'll have to blame TWA's stellar performances for mmy lack of patronage of the local hotels. Second, I DID stimulate the local economy within Lambert, inlcuding the Cheers bar between the two concourses, that book store next door, the TCBY near gate c-2 or c-3 (can't remember the numbers any more) as well, of course, as the bar at the Ambassadors Club. Sorry!
Posts: 400 | From: Brooklyn, NY
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HAWKMAN
Post Captain
Member # 2039
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posted
quote: Originally posted by TWA Fan 1:
As far as the closing of bases, flying a 767 lgw to stl, satellite bases closures, you are absolutely right. AA owns the operation and, so long as they are acting in accordance with the law, it is their business to run as they see fit. No argument there from me even if it is a painful thing for the TWA family (no criticism of AA implied here by the way).
The problem is, they are not doing things fairly. And APFA has done nothing to ensure our jobs are protected. The fact we have not been trained, and our STL-LGW, STL-OGG, STL-HNL flights have been given to crews from other bases is the crux of the current DFR suit filed against APFA. It is costing AA tons of bucks everyday to deadhead in, then layover a ORD or DFW crew and have that ORD or DFW crew fly what were our routes. The waste is asounding. Perfectly good crews, based in STL not allowed to fly our own trips. They fly our trips from another domicile and we get furloughed. Ok, close JFK for the TWA folks. Fine, you don't need 2 sets of pencil pushers, but why were they not allowed to stay in JFK? As for the sattilites, many TWAers have TRIED to present the cost effectivness of this program to both AA AND APFA, and no one wants to hear it. Just like the rest of the cost saving ideas we have tried to present, no one wants to hear it. "That isn't how we operate." Well, so be it, but when your company is hemorraging huge bucks, you need to look at EVERY SINGLE COST SAVINGS IDEA to find new streamlined ways of doing business. And AA won't. Had we kept our sattilites, than we could have stayed where were we were, and aa777 wouldn't be so worried about us infiltrating her/his domicile. Instead we get furloughed. I am convinced AA really doesn't want to save money. Like I said before, IgnorAAnce and AArogance is a deadly combination. Mrs. Hawkman (CeeHawk) [ 02-25-2003: Message edited by: HAWKMAN ] [ 02-25-2003: Message edited by: HAWKMAN ]
Posts: 248 | From: SRQ
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TWA Fan 1
Post Captain
Member # 1926
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posted
quote: Originally posted by HAWKMAN:
The problem is, they are not doing things fairly. And APFA has done nothing to ensure our jobs are protected. The fact we have not been trained, and our STL-LGW, STL-OGG, STL-HNL flights have been given to crews from other bases is the crux of the current DFR suit filed against APFA. It is costing AA tons of bucks everyday to deadhead in, then layover a ORD or DFW crew and have that ORD or DFW crew fly what were our routes. The waste is asounding. Perfectly good crews, based in STL not allowed to fly our own trips. They fly our trips from another domicile and we get furloughed. Ok, close JFK for the TWA folks. Fine, you don't need 2 sets of pencil pushers, but why were they not allowed to stay in JFK? As for the sattilites, many TWAers have TRIED to present the cost effectivness of this program to both AA AND APFA, and no one wants to hear it. Just like the rest of the cost saving ideas we have tried to present, no one wants to hear it. "That isn't how we operate." Well, so be it, but when your company is hemorraging huge bucks, you need to look at EVERY SINGLE COST SAVINGS IDEA to find new streamlined ways of doing business. And AA won't. Had we kept our sattilites, than we could have stayed where were we were, and aa777 wouldn't be so worried about us infiltrating her/his domicile. Instead we get furloughed. I am convinced AA really doesn't want to save money. Like I said before, IgnorAAnce and AArogance is a deadly combination. Mrs. Hawkman (CeeHawk) [ 02-25-2003: Message edited by: HAWKMAN ] [ 02-25-2003: Message edited by: HAWKMAN ]
You have zero argument from me. As my nickname implies, I am TWA Fan 1. Having done an in-depth financial analysis of TWA, it turns out that without Karabu TWA could have been one of the most profitable airlines in the United States. By the way, that's why AA acquired TWA; it was a good deal for them. LLC could really be the savior for AA with its highly-qualified people who know how to operate very well under tight financial constraints. As far as the AArogance and the IgnorAAnce, you don't need to tell me. Although I'm a mere passenger, I've run across it many times. In fact a number of patently shocking episodes flying with AA (nearly one million miles) led me to switch to TWA in 1994. The 8 or so years flying TWA as exclusively as possible were the best years of my life as a passenger. TWA treated me right and made me feel like family. I will never forget it and will endeavor to be as articulate an advocate for the memory of TWA as I can be. But everything we're saying doesn't contradict what aa777 writes. The former assets of TWA now belong to AA and they can do whatever they like with them, even if their actions prove not to be in their own best interest. The only thing they can't do is engage in illegal labor practices. Unfortunately plenty of what's unfair is not also illegal. And one thing that's definitely not illegal is a company wasting its own money and inefficiently using its resources. For me, as a fan of TWA, although I'm still extremely ambivalent about AA and a lot of its practices, I definitely want to see the TWA family succeed as a part of AA. And so to watch AA act so arrogantly when LLC can be part of the solution is very painful.
Posts: 400 | From: Brooklyn, NY
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HAWKMAN
Post Captain
Member # 2039
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posted
For me, as a fan of TWA, although I'm still extremely ambivalent about AA and a lot of its practices, I definitely want to see the TWA family succeed as a part of AA. And so to watch AA act so arrogantly when LLC can be part of the solution is very painful. I could not agree more. We have offered solution after solution only to be shot down, time and again. We have seen all the roadshow charts before, and heard all the speeches before. Sad part of it is, we had so much to offer. No one wants to listen to us, so now most don't care anymore. I personally went on a months-long sugar campaign, the details of which are too long to get into here; suffice it to say, nothing changed as of my furlough date. And I doubt it ever will. Thanks for your loyalty, TWAFan1. It was folks like you, Jeff I., Marky, and all the rest of you who made it worth while to fight through the lean times. Between myself, my husband and my father-in-law we had 60+ years of TWAhood. And they will NEVER take that away from us. Mrs. Hawkman (CeeHawk) PS to LbLM--I know you are reading this. The sugar part was just for you.
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TWA Fan 1
Post Captain
Member # 1926
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posted
quote: Originally posted by HAWKMAN:
Thanks for your loyalty, TWAFan1. It was folks like you, Jeff I., Marky, and all the rest of you who made it worth while to fight through the lean times. Between myself, my husband and my father-in-law we had 60+ years of TWAhood. And they will NEVER take that away from us.Mrs. Hawkman (CeeHawk)
Thanks for the kind words. As far as the loyatly, I didn't do anything, you guys earned my loyalty by doing such a fine job and by doing it with a very unique grace under fire. I was so amazed by how well TWA did that it actually energized me when my business was going through rough spots. For me as a diehard supporter of TWA it's all the more poignant every time I run into that AA style that is, shall we say, anything but gracious.
Posts: 400 | From: Brooklyn, NY
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aa777
Post Captain
Member # 639
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quote: Originally posted by HAWKMAN:
It is costing AA tons of bucks everyday to deadhead in, then layover a ORD or DFW crew and have that ORD or DFW crew fly what were our routes. The waste is asounding. Perfectly good crews, based in STL not allowed to fly our own trips. They fly our trips from another domicile and we get furloughed. Ok, close JFK for the TWA folks. Fine, you don't need 2 sets of pencil pushers, but why were they not allowed to stay in JFK? As for the sattilites, many TWAers have TRIED to present the cost effectivness of this program to both AA AND APFA, and no one wants to hear it. Just like the rest of the cost saving ideas we have tried to present, no one wants to hear it. "That isn't how we operate." Well, so be it, but when your company is hemorraging huge bucks, you need to look at EVERY SINGLE COST SAVINGS IDEA to find new streamlined ways of doing business. And AA won't. Had we kept our sattilites, than we could have stayed where were we were, and aa777 wouldn't be so worried about us infiltrating her/his domicile. Instead we get furloughed. I am convinced AA really doesn't want to save money. Like I said before, IgnorAAnce and AArogance is a deadly combination. Mrs. Hawkman (CeeHawk) [ 02-25-2003: Message edited by: HAWKMAN ] [ 02-25-2003: Message edited by: HAWKMAN ]
The trips from STL to LGW, HNL and OGG where transfered over to AA crews when AA decided to park the TW aircraft. A cost savings. Also remember even trips from other Intl Bases are not always flown by the local base. You mention the cost savings you can see by not having 2 sets of pencil pushers and then go on to say that you don't understand why the TW f/a's couldn't stay. That would require tw a/c and support staff to be based there too, Not cost effiecient. I think arrogance is someone coming from an airline that lost money 17 years in a row (while most airlines were making record profits)and suggesting that we don't know what we're doing.
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HAWKMAN
Post Captain
Member # 2039
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quote: Originally posted by aa777:
The trips from STL to LGW, HNL and OGG where transfered over to AA crews when AA decided to park the TW aircraft. A cost savings. Also remember even trips from other Intl Bases are not always flown by the local base. You mention the cost savings you can see by not having 2 sets of pencil pushers and then go on to say that you don't understand why the TW f/a's couldn't stay. That would require tw a/c and support staff to be based there too, Not cost effiecient. I think arrogance is someone coming from an airline that lost money 17 years in a row (while most airlines were making record profits)and suggesting that we don't know what we're doing.
Keeping TWAers in JFK would not have required 2 sets of pencil pushers. Once we went to your "contract" and SABRE, why would we need 2? Oh, I forgot... the AAers are flying all of the routes out of JFK that we flew. I am not suggesting AA doesn't know what to do. After seeing what I saw of your operation, I am flat out saying it. AA knows how to run a fat airline, not a lean one. AA is way too wrapped up in itself to even listen to known, proven, cost effective measures from those who have been there. But that is your problem now. Mrs. Hawkman (CeeHawk) [ 02-25-2003: Message edited by: HAWKMAN ] [ 02-25-2003: Message edited by: HAWKMAN ]
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aa777
Post Captain
Member # 639
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Well I'm glad we have people like you with such outstanding attitudes to wish us well.
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MrMarky
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Member # 635
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I would like to concur with TWA FAN 1 as far as his remarks about the wonderful treatment we always received from TWA. It's as close as I'll ever get to feeling like royalty. Special thanks to CeeHawk (How ya doing???) and others for expressing their kind appreciation to us passengers as well.I would also like to add that since the transition to AA, I have been treated very well by AA too, and have no complaints about their customer service. Some of their policies suck, like their outdated and ever-worsening upgrade system, but as far as treatment, they have certainly done right by me and I appreciate it.
quote: Originally posted by aa777:
I think arrogance is someone coming from an airline that lost money 17 years in a row (while most airlines were making record profits)and suggesting that we don't know what we're doing.
Hi aa777, You at AA DON'T know what you're doing. In the last two years AA has lost more money than TWA did in all its 76 years of flying combined. To be exact, AA has lost $5.3 BILLION in the last two years, and the figure would be $6.3 Billion if not for the $1 billion gift of public funds we taxpayers handed out to you in the form of a cash grant from the ATSB following 9/11. In the 1st quarter of 2003 alone, AA is expected to lose somewhere north of another half billion. A billion here and a billion there and pretty soon you're talking real money. Can you explain to me what action AA management has taken to turn this situation around, other than cutting back on customer service, meals, etc (those things which differentiate the AA product from the low-cost carriers) and demanding massive give-backs from employees? Let me help you -- the answer is NOTHING. The only people on the property at AA who have any experience with this kind of thing are the TWA people. Why squander that resource? I'm willing to do my part (as a customer) to help AA, by flying them and encouraging others to fly AA as well. But AA has to do their part and I've yet to see them take any action other than action which is essentially punitive not only to their own workers but punitive to their best customers as well. I know you are not personally responsible for this, and I also see your point of view with regard to the integration of former TWAers. I commend you for the mature way that you have conveyed your position. The bottom line is that it is in all of our best interest to work for a return to health by AA. But the leadership must start from the top. Take care, mAArky
Posts: 434 | From: Concourse C
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TWA Fan 1
Post Captain
Member # 1926
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quote: Originally posted by MrMarky: I would like to concur with TWA FAN 1 as far as his remarks about the wonderful treatment we always received from TWA. It's as close as I'll ever get to feeling like royalty. Special thanks to CeeHawk (How ya doing???) and others for expressing their kind appreciation to us passengers as well.I would also like to add that since the transition to AA, I have been treated very well by AA too, and have no complaints about their customer service. Some of their policies suck, like their outdated and ever-worsening upgrade system, but as far as treatment, they have certainly done right by me and I appreciate it.mAArky
mAArky, Concerning the service on AA. As I have mentioned, I rediscovered TWA in 1994 largely in an effort to find an alternative to AA after I suffered a series of deeply abusive incidents at the hands of AA. AA is no longer abusive. But as far as the service, my experience has been that it is largely professional and competent. Nothing more. I still find that in cases where there is a problem (delay, overbooking, flight cancellation) AA doesn't do nearly as good a job as TWA (in its last incarnation) of communicating to the passenger. As a result, the passenger feels AA is callous or doesn't care about the passenger's needs. And I have had one or two slightly eyebrow-raising incidents in which AA people, although not abusive, made gratuitously hostile comments (not about me). You write that TWA made you fee like royalty. But does the service at AA make you feel like royalty? In my case I would have to say no. I buy my ticket, I check in, I fly. I feel like balast in the seat. To me the experience of flying TWA stood out. Flying AA is OK, but I find the people at DL, on the whole, more relaxed, while the upgrade policy at CO is definitely better. And despite Don Carty's now-infamous comments about AA being worth a 30% premium, I have found that, on the whole, AA costs more for less. With the one (major) exception of the extra legroom in coach, AA's incentive plans and "added value" premiums are the least compelling in the industry. AAdvantage puts restrictions on miles earned for discounted tickets. Upgrades are extremely limited. There is no American Express Membership Miles tie-in and the Admiral's Club is the most expensive lounge in the business and you still have to pay for liquor. In the meantime, in what I believe is a disastrous p.r. move, Carty and AA have been extremely public about cutting back on minor amenities like hot meals. In most cases the cutbacks are not as severe as the public statements would lead one to believe, but this simply fosters the impression that AA is an expensive airline that is out to charge more for less service. CO, on the other hand, has played its hand brilliantly by aggressively advertising its commitment to full service. The bottom line: I haven't found anything at AA that warrants the kind of fanatic loyalty I developed for TWA. By the way, a note to the nAAtives reading this. There is absolutely nothing personal about my comments. You're terrific people, but whatever issues there might be at AA are created by the management and the corporate culture it fosters. And yes, if you could let down your guard for just a moment you might realize that the TWA people can bring a lot to the table to help make AA (your airline) a better and profitable airline. And by the way, aa777, the 17 years of losing money at TWA had absolutely nothing to do with TWA operations. The money lost was management's doing. Remember, at the beginning of that long run of losses, TWA was the golden airline of America. You might see it as a cautionary tale of what can happen to the high and mighty when they start to believe that they are invincible. [ 02-26-2003: Message edited by: TWA Fan 1 ] [ 02-26-2003: Message edited by: TWA Fan 1 ]
Posts: 400 | From: Brooklyn, NY
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donuway
Post Captain
Member # 803
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quote: Originally posted by TWA Fan 1:
The money lost was management's doing. Remember, at the beginning of that long run of losses, TWA was the golden airline of America. You might see it as a cautionary tale of what can happen to the high and mighty when they start to believe that they are invincible.
Why is it People STILL dont learn from history?? Don
Posts: 414 | From: St. Louis, Mo
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Adnan ILyas
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Member # 115
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Lets clarify something about the closing of JFK since it effected me personally. At JFK, we were scheduled to be in Terminal 8 on 2 Dec anyways, and all TWA property was to to turned over to the Port Authority. The only support staff the flight ops had at JFK was 2 admin assitants. That's it. So basically AA saved the salaries of 2 assitants when they shutdown JFK. All this garbage you hear about saving millions is just that, garbage. This closure was done in bed with the APA, an APFA because I have a letter from Jeff Brundage(VP employee relations) written to John Darrah(Prsident apa)stating their discussion and agreement to bring all TWA people to STL. As I mentioned in my above post, this company will try to save a nickle for the short term not realizing that it might cost them a dollar down the road. At that time AA felt that they would save some money by agreeing to put all the TWA people in STL, now however, that very thing is costing them. Now for the bigger news, the screwing of TWA employee will continue, the APA is in current talks with management to ammend Supp CC, which was the integration of TWA pilots into the AA. This will certainly not be good. Look for the pain to continue.Teeway
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Bob Ritchie
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Adnan,Your statement about negotiations to ammend Supp CC is a falsehood. The discussions are only to resolve the outstanding issues/grievences regarding staffing within STL. The APA is working to resolve those issues favorably. There is no effort by anyone AA or the APA to bring harm. If you are an APA member....you should know that. If you aren't and don't know: then you should refrain from spreading false rumors. Bob Ritchie
Posts: 1733 | From: Warren County, Missouri
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JFK Fleet Service
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Member # 822
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quote: Originally posted by Adnan ILyas: At JFK, we were scheduled to be in Terminal 8 on 2 Dec anyways, and all TWA property was to to turned over to the Port Authority. The only support staff the flight ops had at JFK was 2 admin assitants. That's it. So basically AA saved the salaries of 2 assitants when they shutdown JFK. All this garbage you hear about saving millions is just that, garbage.
Overlooking the following garbage...
1.The TWA property was scheduled to revert to Port control on 01 Jan.AA had signed leases with the Port for the facilities that ran until 01 January.The month after the move of operations on 02 Dec was designed to allow the final movement of the support infrastructure for LLC to AA's facilities. AA ended up paying leases on empty facilities even after the JFK operation was shut down ahead of the planned move date. 2.Flight ops may have had two assistants,but exactly how many agents,mechanics and ramp agents would have come over to service your twenty daily departures? Should the entire JFK staff have been brought over En Masse to handle less than two dozen daily departures? I don't know about the numbers of agents or mechanics that would have come over, but having personally seen the list of ramp agents I can tell you there were roughly 200 names on it.
Posts: 184 | From: New York City
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aa777
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Member # 639
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Hindsight is 20/20. Had they known that 9/11 was going to happen and the economy would get even worse, they may not have even bothered to approach TWA to begin with. Who knows were either airline would be today had AA not bought the TWA assests.
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aa777
Post Captain
Member # 639
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If there wasn't a fence at STL you could see senior AA F/A's coming in to take whats left of any senior lines in STL. The fence protects the TW'ers from that. The fence was designed to protect the TW'ers within STL. Remember this was all done prior to 9/11 and before anyone had any idea that we would eventually be furloughing. And make no mistake, the company decides when to cross train employees not the union.
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L1011Ret
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If the fences were to prevent AA F/As from coming into STL, then how come the fence broke and senior naative F/As are already flying STL - HNL, LGW, OGG and other senior flights? And AA did ask APFA for contractual relief so they could train LLC F/As and it was denied. AA would like to be able to train LLC F/As so they could transfer closer to home even with their 4/10/01 seniority. APFA has refused. It makes little sense to train LLC F/As if they cannot transfer to where AA equipment is flown.
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aa777
Post Captain
Member # 639
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The STL-HNL and OGG and LGW flights are being flown by AA crews only because AA decided to ground the TWA 767 fleet as a cost savings to the company. APFA did not tell the company to start flying these routes with AA equipment. The STL-OGG flight is being transfered to ORD and will most likely be flown by IOR crews, another company decision. APFA did change the wording in the contract that if recalled they can transfer to any base that has openings. If AA wanted to cross train the TWA'ers they don't need APFA's approval to do so. If AA had done cross training already then the equipment that is being transfered to the AA certificate wouldn't be transfered without the F/A crews. Even if we didn't have an overage this would still be a problem. AA just doesn't want to spend the money to have TW'ers sitting in cross training classes for a few weeks to eventually have to furlough them. Without any relief soon you probably won't have anyone to cross train anyway. As of MAR 10 everyone on the AA side will be qualified on the TW S80. As the TW 757's are returned to the leasers you will see more furloughs at STL unless things turn around quickly. I know this doen't sound rosey but it looks like unless concessions and the economy don't come together perfectly there won't be any TW F/A's left and even a lot more AA'ers on furlough.
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transwair
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Member # 2316
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posted
Actually, no TWA aircraft is currently operating under AA's certificate. On 4/6, a/c 9615 (AA 4XB) will leave the MCI barn, the first TW a/c operating under AA's certs.
Posts: 26 | From: Rushville,Mo. 64484
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