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Author Topic: AA Customer Service ala CEO
Post Captain
Member # 66

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American Airlines to sue pesky caller
NEW YORK, Aug. 6 (UPI) -- American Airlines has filed a lawsuit in New York against Wilfredo Torres, claiming the man incessantly called the company's chief executive officer.

The suit, filed last week in Manhattan Supreme Court, alleges that Torres called repeatedly to complain to American Airlines chief Gerard Arpey -- once placing up to 200 calls in a half-hour period, the New York Post reported.

Despite being forwarded by Arpey's assistants to customer service representatives, Torres continued to barrage the executive's office.

Details of the suit are not known and, ironically, neither is the issue that Torres had called to complain of, said the Post.

Posts: 254 | From: St. Peters, MO,USA  |  IP: Logged
Prop Wash
Member # 381

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Captain Erickson,

I can't help but wonder why Mr. Arpey didn't just tell the guy to "Knock it off or he'd file one of those Charge 32 things against him."

That would have saved the time and trouble of a court case and probably scared the dickens out of Mr. Torres.... [Big Grin] [Big Grin] [Wink]

Randy Kramer

P.S. I sincerely hope you are enjoying retirement, Captain.

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Post Captain
Member # 2242

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Why didn't Arpey just talk to the guy that is paying the salaries of his employees ?

I wonder what would happen to an employee that wanted to talk to the CEO ? Lawsuit ? Termination ?


Posts: 66 | From: skooners  |  IP: Logged

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